For many entrepreneurs and self-employed workers, Starbucks is an important place to work and conduct business meetings - such as the one apparently interrupted by the Philadelphia police. She suggested an experiment: Go to a Starbucks and assess the demographics of people sitting there.
Ross' defense of his officers rests entirely on the legitimacy of this premise, but as he continues his explanation in the video, it becomes even less believable.
A woman off camera can be heard saying, "They didn't do anything".
In the video, a white man, who was later identified as Andrew Yaffe, a local real estate investor, can be overheard calling the arrest "ridiculous".
Starbucks has launched its own investigation into its practices that led to this "bad outcome", Johnson said.
In the foreground, a white client objects to the scene, repeatedly asking an officer, "What'd they do?"
The men weren't released until about 12:30 a.m. on Friday, according to the Philadelphia Inquirer, which talked to an attorney who agreed to represent the two men pro bono. Ross said one of the men was denied access to the bathroom because he wasn't a paying customer, which is the store's policy.
"I am heartbroken to see Philadelphia in the headlines for an incident that - at least based on what we know at this point - appears to exemplify what racial discrimination looks like in 2018", Kenney said in a statement Saturday. Ross said officers had asked the men to leave but they refused and were subsequently detained.
A viral video of two black men being arrested at a Philadelphia Starbucks has elicited three very different responses from police, the company and community members.More news: France Mulls Military Action Against Syria For Gas Attacks
Later that night, Starbucks CEO Kevin Johnson issued another apology, saying the company is investigating and will make any necessary changes to their practices.
"Once again MAKE THIS RIGHT" In a video posted to social media that has been viewed more than 8 million times, Philadelphia police officers can be seen arresting two black men Thursday inside the store at 18th and Spruce streets while other patrons ask 'What did they do wrong?' In a follow-up tweet, Hart also questioned why the men were arrested.
"If you think about it logically, that if a business calls and they say that someone is here that I no longer wish to be in my business, they (the officers) now have a legal obligation to carry out their duties".
Still, he said officers had acted appropriately and according to police protocol.
Ross said the men were given several chances to leave, but they kept refusing. "Tell me, what did they do?". "They were professional in all their dealings with these gentlemen", Ross said.
The officers "got the opposite back", the commissioner said.
They also addressed the matter on their website.
Mayor Kenney directed the Philadelphia Commission on Human Relations to review Starbucks policies and determine whether the company would benefit from training for implicit bias - unconscious discrimination based on race.
Ross said all commanders in his department receive implicit bias training, and all new recruits are sent to both the National Museum of African American History and Culture and the United States Holocaust Memorial Museum in Washington, D.C. The manager wanted police assistance to remove the two men but regretted that the incident escalated into an arrest, the official said.